Terms & Conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Claire the Bakers relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The Term ‘Claire the Bakers’ or ‘us’ or ‘we’ refer to the owner of this website with an address in Unit 4, Supervalu, Inishowen, Co Donegal. The user/ viewer of this website is referred to as ‘you’ or ‘user’.

Once we receive payment for your order via Stripe we will process your order. If payment fails then your order will not be processed. Orders will be processed for the date specified by you in your order details. Please allow up to 3 days for us to process your order as the shop can be very busy. Once processed you will receive an order confirmation email to confirm payment is received and the date for delivery or collection.

The delivery or collection date you select is marked in your Order email we send you so please check you selected the correct date before placing an order. Orders will be ready in store for the time you specified in your order for pick up or dispatched for delivery. As much as we try to be on time other factors may get in our way and for this we apologise. The time for pick up and delivery is only an approximate so we may be late/ early. Failure to collect any orders will not entitle you to a refund.

An Post deliveries for our traybake Postal boxes are only dispatched on a Tuesday for next day delivery. Please allow up to 2 days for delivery. Please do not place an order for a tray bake box if you do not agree for delivery of your order on the following Wednesday/ Thursday as you will still be charged and not entitled to a refund.

Should any duty or custom charges be required to deliver your product then this charge is on customer to settle and not on Claire the Bakers. We are not liable for any duty or customs charges to deliver your products.

Please note that due to the fact we only sell editable goods we cannot accept refunds. Please check your product is as ordered in the Coffee shop prior to leaving the shop as after departure with your baked goods we cannot accept returns.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any colour will be accurate. The product may not be visually the exact same as images on screen, sizes and toppings may differ.

Each is product is sold in the quantities specified in the product descriptions.

Our prices are subject to change at any time without notice. We also reserve the right to remove or modify any of our products without notice.

One of our top priorities is making sure that your personal information is safe. Please review our Privacy Policy. By using our website you are agreeing to Claire the Baker’s collection and use of your personal information and acknowledge that you have read and accepted our privacy policy.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Claire the Bakers website accepts payments via Stripe on it’s website. Our website does not store your payment information, this is handled by Stripe on their servers and protected by their policies on storing your personal information. All orders placed via the website must be paid in full prior to delivery or collection in store.

Allergy information
All products contain Milk, Eggs, Gluten, Soy and May contain traces of nuts. We do not offer Gluten free alternatives.

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